行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：面议
At TTEC, we’re all about the Human Experience. Elevated. As a site-based and temporary work from home Healthcare Customer Service Representative in Dumaguete, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Dumaguete Business Park, South Rd., Calindagan, Level 1, Dumaguete City
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or exceptional.
During a Typical Day, You’ll
Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role
Completed Senior High School or those with at least 2 years of bachelor’s or associate degree At least 6 months customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer savvyWhat You Can Expect
Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like A completion bonus of Php 13,000* for seasonal program (terms & conditions apply) Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursementThe Equipment You'll Need (Temporary Work from Home set-up)
Have the right connection – a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com) Computer – we’ll supply and deliver at your doorstep Must be able to hard-wire (via ethernet cord) directly into your home modem Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.A Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.