行业：Services
职位：Logistics / Supply / Chain
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
The position is established as the BSS Customs Team Leader managing specific countries within MNL ISSC Customs for import, Export and Transit files.
This role has a direct reporting line to the Manager of Customs Business Support Services.
Key Tasks & Deliverables:
Operational and Team Management:
· Oversee assigned countries migrated into MNL ISSC Customs team.
· Strategize to drive process optimization, accountability, and ownership
· Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
· Provide guidance on process design and optimization
· Propose process changes where needed to drive efficiency and improve execution
· Act as an ambassador of BSS MNL ISSC.
· Prepare and present performance report/s to internal and external stakeholders
· Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
· Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
· Maintain all areas of Health and Safety relevant to the working environment & staff teams.
· Planning and organization of resources planning and requirements
· Escalation of irregularities to Business Support Services Manager for Customs
· Perform weekly coaching with team leads
· Take the lead to help resolve reoccurring issues
· Drive continuous improvement of the team and related processes.
· Work under the direction of superiors
· Drives completion of tasks and processes within agreed SLA to leaders and members
· Proactively find means to deliver and raise the performance of the teams managed
· Actively engage with relevant Stakeholders and conduct regular touchpoints
Team Leadership & Coaching:
· Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
· Motivate and inspire team leaders and members
· Lead by setting a good example (role model) – behavior consistent with words
· Facilitate problem solving and collaboration
· Maintain healthy group dynamics
· Intervene when necessary to aid the group in resolving issues
· Help keep the team focused & on track
· Ensure to meet KPI Targets
· Implementation support (off- / on-site) for the migration of countries under Customs team.
· Resolution of issues on operational level and address employee performance & conduct as needed
Team Leadership & Coaching:
· Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
· Motivate and inspire team leaders and members
· Lead by setting a good example (role model) – behavior consistent with words
· Facilitate problem solving and collaboration
· Maintain healthy group dynamics
· Intervene when necessary to aid the group in resolving issues
· Help keep the team focused & on track
· Ensure to meet KPI Targets
· Implementation support (off- / on-site) for the migration of countries under Customs team.
· Resolution of issues on operational level and address employee performance & conduct as needed.
Qualifications:
· Graduate of bachelor's degree or preferably Customs Administration – preferred but not required.
· Strong customs processing background
· Operational Knowledge of Freight Forwarding
· Experience with the use of web-based systems and MS Office in general
· Demonstrates strong leadership being leader of leaders and ability to motivate teams
· Strong analytical and decision-making capabilities
· Strong stakeholder management skills
· Drive customer-centricity mindset
· Strong communication skills
· Ability to adapt to change and in a diverse environment and culture
· Customs work experience, preferred but not a pre-requisite
· Work experience in Shared Service Center or Freight Forwarding