行业：Sales / Marketing
职位：Telesales / Telemarketing
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 60000-80000PHP/月
OVERVIEW
The Manager, Quote Desk has the primary responsibility of supporting the Quote Desk team to ensure the team hits their collective projected goals monthly, quarterly, and annually. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis, identifying and hiring new team members, and assistance with day-to-day issue resolution.
Essential Duties and Responsibilities:
· Daily management and support of all Quote Desk colleagues, in accordance with expectations set forth by the
· VP of Global Sales Operations
· Assisting team in resolution of reported issues as they arise
· Handling of quote escalations as they relate to the Sales Organization
· Forecasting and reporting Overage and True-Up numbers and other team metrics to the VP of Global Sales
· Operations
· Ability to coordinate with the right teams for approvals and escalations (discounts, MRR reductions, etc.)
· Recruiting, interviewing, hiring, and onboarding of new Quote Desk colleagues
· ongoing sales coaching, training, and education of current Quote Desk colleagues
· Development and maintenance of playbook/procedures for the processes managed by this team (Overages,
· True Ups, etc) as well as necessary training programs to ensure compliance with standard processes
· Facilitate ongoing process training of entire team to ensure consistent level of process knowledge is attained
· by all members of the team
· Meeting with other departments to create/change process/policy to improve efficiency
· Knowledge, Skills, and/or Abilities Required:
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
· accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Organized, detail oriented and self-motivated
· Ability to creatively solve problems and think outside of the box
· Experience in forecasting sales numbers
· Deep understanding of the ConnectWise organization and Salesforce CPQ
· Strong computer skills, including the ability to effectively communicate through phone and email is required
· Experience with Microsoft Office applications
QUALIFICATIONS:
· Bachelor’s Degree preferred
· 2-3 years working experience in the related field
· Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
· Accuracy and attention to detail
· Interpersonal skills
· Teamworking skills
· Results driven
· Highly organized
· Focus on great internal and external customer service
· Ability to manage multiple projects in multiple functional areas simultaneously
· Flexibility and adaptability to adjust to changing project needs in evolving situations
· Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
· Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
· Excellent professional communication skills required, both verbal and written
· Must be able to interface with Stakeholders and consistently exude a pleasant, polished, and professional image
· Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
· Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
· Must demonstrate excellent interpersonal skills and a strong customer service acumen
· Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
· Required to interact effectively and efficiently with all levels of employees
· Flexibility for overtime