Genesys Telecommunications Laboratories Ltd.

ABOUT GENESYS Genesys Telecommunications Laboratories, Ltd – Philippines Branch is a subsidiary of Genesys, the global multi-channel customer experience and contact center solution leader.  Genesys’ worldwide headquarters are in the US, in Daly City, close to San Francisco. Genesys is in its fifth year as a stand-alone company after being purchased by Permira Funds and Technology Crossover Ventures (TCV) from Alcatel Lucent in February 2012.  Genesys is among the top 50 largest software companies in the world, recognised by Analysts as a Customer Experience (“CX”) solution leader with the broadest and deepest integrated platform on the market and with 5,000+ employees and 10,000+ customers across 100 countries. In the Asia Pacific region, Genesys engages in Sales generation activities, Professional Services, Technical Support, Development and Training) through its direct operations and a strong partner network. Genesys has offices in Australia, Japan, Singapore, India, China, South Korea, New Zealand, the Philippines, Hong Kong, Thailand, Malaysia & Indonesia, with a workforce of 1,000+ permanent staff across the region.