Deputy Manager - Quality | Iloilo

Own and Deliver on the Quality assurance deliverables in BAU and new business transitions

Identify Business Impact metrics that can add value to the client as part of the QA framework governance

The role provides excellent opportunity for highly creative, analytical and solution driven individuals with experience in the Travel Industry to build innovative products and solutions to address the needs

Managing all aspects Transactional Quality – Daily/weekly monitoring of audits numbers, Root cause analysis, Calibration exercise, SLT level reporting

Creating various approaches, negotiating and fostering relationships with internal and external partners

Developing new business metrics for LoBs and discuss the same with stakeholders

Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives

Complex change management through collaborating and influencing

Qualifications

Excellent communication and project management skills

Ability to create powerful presentations, business cases and white papers

Very resilient and lateral thinking capability

Strong stake holder and relationship management skills and dealing with senior executives

Previous experience in leading transformation projects 

Highly self-motivated, proactive and eager to develop new capabilities in evolving role

About WNS:WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.