Call Quality Analyst

Qualifications:

Amenable to work onsite (Alabang).Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.6 months to 1 year of experience as Call Quality Analyst or Quality Assurance Analyst with Financial/Insurance background.Customer service (Voice) is preferred.Strong written and verbal communication skills to effectively provide feedback.Strong interpersonal skills.Strong customer service and professional skills.Flexible to work in a shift required by business.

Responsibilities:

Listen to and observe calls made by call center agents.evaluate and score said calls on a pre-approved sheet.Provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agents .Consistently meet or exceed deadlines and objectives.Appropriately manage time and shows correct usage of diamond system.Participate in cold calibration with various partners.Complete daily weekly monthly tasks.Ensure that all reporting is completed and published on time.

ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About Prime ManpowerPrime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup. Prime Manpower provides total recruitment solutions including permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.