Travel Experience Consultant (US Shift | Taguig City)

The Travel Experience Consultant will be in charge of all the back office tasks, to handle the activities in each destination. He/she will have to work on constant link with Guest Experience Managers.

The main missions of the Travel Experience Consultant are:

Become an expert of the destinations as well as of the hotels of the collectionKnow perfectly the services offered by Lartisien as well as its values and advantagesMake the reservations for the email booking :Contact the hotel to check for the availability of rooms by phone or emailBe in charge of the “upgrade verified” for the email bookingSend the quotes to the clients within one hour.Create a database per destinationFind the rate available to manage the transfers (including distance between airport/train station to the hotel), and car rental,Provide recommendations for restaurants, activities…Create tourist tour,Find suitable activities within the city to the occasion (honeymoon, anniversary, business…)Be aware of special events (theatre show, musical show, concert, fashion show calendar)Advise the clients on the activities within the hotelProvide information related to childrenBook the experiences asked by the guestSend a recap of the itinerary of all services booked 7 days before the arrivalCoordinate all the externals providers (hotels services, car rental, show…)Manage all the mobile application requestsSuggest upselling of the experience through the mobile applicationMake sure that every activity proposed is still availableWork closely with Guest Experience Managers and provide them all the needed information concerning the destinations and the activities within the day, to satisfy the client.

Job Requirements:

Candidate must possess at least a Bachelor's/College Degree , Hospitality/Tourism/Hotel Management or equivalent.At least 3 year(s) of working experience in Hospitality and/or Tourism industry is required for this position.Having an IATA certification and knowledge in Airline ticketing is a strong advantage but not mandatoryKnowledge in different travel destination (transportation, activities, special events, etc.) is an advantageGood communication in both written and spoken in englishExcellent in MS OfficeCandidate must be flexible, adjustable and open for challengesMust be willing to work on site in SM Aura, Taguig CityMust be willing to work on night shift