CALL QUALITY ANALYST

2022-09-27 菲律宾193
行业Manufacturing职位Quality Assurance
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平20000-25000PHP/月
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Inviting applications for the role of Call Quality Analyst!

You will play a key role in the success of our inbound and outbound banking customer service campaigns the ideal candidate should know how to evaluate and score a call on key areas that drive Call Quality and End customer experience.

• Alabang Listen to and observe calls made by call center agents

• evaluate and score said calls on a pre-approved sheet

• Provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agents

• Consistently meet or exceed deadlines and objectives

• Appropriately manage time and shows correct usage of diamond system

• Participate in cold calibration with various partners

• Complete daily weekly monthly tasks

• Ensure that all reporting is completed and published on time

Qualifications:

• Strong written and verbal communication skills to effectively provide feedback

• Strong interpersonal skills

• Strong customer service and professional skills

• Flexible to work in a shift required by business

• Will have two rounds of interview, one face to face and one simulation activity

• QA score for last three months more than or equal to 80%

公司介绍

更多
ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About Prime ManpowerPrime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup. Prime Manpower provides total recruitment solutions including permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.