Quality Analyst (Iloilo)

Minimum Requirements:

Candidate must possess at least a Bachelor's/College Degree or Completed 2-year/Vocational Course, any field.At least 2 year(s) of working experience in the related field is required for this positionPreferably with experience in Travel Account like Hotel Reservations/OTACandidate must have excellent spoken & written English communications skillsStrong analytical and listening skillsShows empathy, positive attitude, dependability, and assertiveness when dealing with customersShows keenness to details and timeliness with deliverablesHas sense of urgency and flexibility with scheduleHas knowledge in transactional qualityApplicants must be willing to work in Iloilo CityFlexible in shifting/rotational scheduleWilling to start immediately

Job Responsibilities:

Responsible for developing and implementing quality management procedures and systemsTo review business statisticsTo determine and document any areas that may need improvement.To review the current policies and improvise plans to improve upon the existing quality standardsTo review and analyze the effectiveness of the modifications made.Effective communication and report writing skillsExcellent analytical abilities to grasp the key points from complicated detailsBQ ManagementTransaction MonitoringTo do TNI when requiredQuality CalibrationsKnowledge CalibrationDesigning the Action Plan

Applications will be processed remotely.

IGT Technologies Philippines, Inc. provides integrated services and solutions to corporations worldwide in the areas of Business Process Outsourcing (BPO) and Information Technology (IT). IGT Solutions (known previously as IGT - InterGlobe Technologies) was founded in 1998 by InterGlobe Enterprises and was acquired last September, 2018 by AION Capital Partners Ltd., a venture of AION India investment Advisors Private Limited and ICICI Venture Funds Management Company Limited. Our experience— help and support desk functions, inbound and outbound call centers, database management, thousands of application development and maintenance projects, hosts of web-based technologies, and systems integration projects, all operating on mainframes and open systems technologies—can be reallocated to the benefit of Impulse Marketing. IGT is an ISO 27001:2013 and P-CMM Level 3 certified organization with its IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2008 & PCI DSS 3.2.1 certified. The organization follows Six Sigma rigor for process improvement.