Learning Specialist | Sta. Mesa | Accepting ESL Teachers and Virtual Assistants

Qualifications

College-level applicants are encouraged to apply.Relevant experience is not required, but experience as an ESL teacher or teaching English in the academe is an advantageNo call center experience requiredComputer-literate with PPT, Word, Excel, Outlook, etc.Strong presentation skills.Solid research and instructional skills.Excellent English Communication Skills.ESL teachers are encouraged to apply.Virtual assistants are encouraged to apply.

Job Description

Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the ongoing development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.evaluate language usage of designated employees requiring extensive support.Create and implement action plans in order to provide ongoing and supplemental language training to employees requiring additional training.Plan, organize and deliver specific language support activities to improve English communication skills.Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.Support Language incentive programs and coordinate project-specific language incentive activities to achieve better implementation of English language skills.Inform management of English usage training progress.Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.Knowledge, understanding, and compliance with Company policies and procedures.Follow up in a timely manner to ensure customer satisfaction.Provide feedback to management concerning possible problems or areas of improvement as well as the performance of the team.Make recommendations to implement improved processes.Perform other duties as assigned by management.

Work Setting

Job Type: Full-TimeSet-up: Hybrid (onsite and Work at Home)Shift: Mostly Day Shift

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.Centralized and Scaled Global PartnerExpert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.A Firm with Strong SupportExpert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.Complete Lifecycle Solution SupportVerticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, CommercialAcquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, ReservationsService/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,Hardware/ Software SupportResolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,Credit Activation, Property Recovery, Skip Tracing, Attorney Services