IT Site Support Technician | Taguig

Summary:

Provides first level PC/technical support for local or remote users.

Essential Duties & Responsibilities:·

Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems.May replace defective components, and provide technical assistance as directed.Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.·Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff. ·Perform data backups and maintain an inventory of computer parts for emergency repairs.When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.Perform other duties as assigned by management.

Knowledge, Skills, Abilities & Other Characteristics:

Proficient computer skills including desktop computing systems hardware and software preferred.Ability to maintain the highest level of confidentiality.Ability to work in a team fostered environment.Ability to work in a multi-tasked environment.Ability to prioritize and organize work.Ability to adapt to a flexible schedule.

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.Centralized and Scaled Global PartnerExpert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.A Firm with Strong SupportExpert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.Complete Lifecycle Solution SupportVerticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, CommercialAcquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, ReservationsService/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,Hardware/ Software SupportResolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,Credit Activation, Property Recovery, Skip Tracing, Attorney Services