Security Investigator

Conducts fraud/theft/misconduct/policy violations/compliance/workplace violence/security investigations while providing guidance and working in conjunction with business partners to include HR, operations, client solutions, and legal.

Key Responsibilities:

Enters submits and documents Global Security-related incidents into the internal case management system.Leads and participates in employee witness and suspect interviews in relation to an internal investigation.Provide advice, guidance, subject matter expertise, and appropriate solutions for fraud/misconduct risksSupport internal preparation efforts for upcoming PCI and compliance audits for non-mandated NA Client programs

Skills Requirements:

All Microsoft Word Applications i.e. Excel, PowerPoint, Word, Project, OfficeAt least 3 years of experience

Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.Centralized and Scaled Global PartnerExpert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.A Firm with Strong SupportExpert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.Complete Lifecycle Solution SupportVerticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, CommercialAcquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, ReservationsService/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,Hardware/ Software SupportResolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,Credit Activation, Property Recovery, Skip Tracing, Attorney Services