Training/Call Quality Manager

Genpact is Hiring!

Be part of the support and leadership team of Genpact Ph. We are inviting applications for Business Training & Call Quality Manager!

Responsibilities:

Drive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBsMaintain an up-to-date knowledge of all systems, products and services to up-skill the team continuouslyIdentify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailedDeliver training using contemporary training and assessment methodologies which are in keeping with company standardsResponsible for all compliance parameters and audit requirementsOrganize and run training venues and logistics as required, to achieve efficient training attendance and delivery

Minimum Qualifications:

relevant experience in handling a team in the Training/Quality/Customer Experience function in supervisory / assistant manager functionPrevious experience of leading a team and working alongside multiple business partners and domains, Insurance and Healthcare domains are an advantageExperience in leading and implementing innovative projectsPrevious experience in process training and/or quality team will be a plus

Available Position/s : 2

ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About Prime ManpowerPrime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup. Prime Manpower provides total recruitment solutions including permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.