Technical Support Consultant

·       Relevant tertiary qualification in an IT related degree

·       Experience in providing first level support via phone, email and online.

·       Experience in supporting complex workforce management or similar applications.

·       Outstanding problem solving skills

·       Strong communication skills (oral and written)

·       Strong interpersonal skills

·       Advanced knowledge of Microsoft Office, especially Word and Excel.

·       In-depth knowledge of Windows OS

·       scripting and programming experience (Batch, PowerShell, bash) - desired

·       Working knowledge of creating SQL scripts utilising multiple tables

·       Familiarity with Ticketing / CRM Systems

·       Basic knowledge of IIS

·       Understanding of Networking (RDP, Remote App, VPN, SFTP)

·       A keen eye for detail and a logical mind

·       Ability to work well with people

·       Strong customer service skills

·       Excellent organisational skills

·       Enthusiasm for continual learning

·       Ability to work under pressure and to timelines

·       Experience working for Software Vendors - desired

•  Takes extraordinary action to meet customer needs when required.

•  Maintains positive, long-term working relationships with clients and is adept at achieving excellent customer satisfaction.

•  Addresses customer frustrations and resolves problems.

•  Consistently exceeds customer expectations by applying a solid understanding of what customers need and value.

Presents a cheerful, positive manner with customers.