IT Support Team Lead

Job Summary

Oversee the activities of the technical operations team to ensure that they deliver excellent customer service and technical support, and provide customer guidance.

Duties and Responsibilities

Review updates of technical team in the ticket and inventory systemThink and respond immediately with a resolution for complex issuesManage and delegate work as part of a teamEstablish a matched computer specs requirement per position in the organizationMaximize use of spare computers and other spare partsDeliver improvements that support the continuous improvement of processes within the teamIdentify common issues and escalations, recommending alternatives or changes to processes when applicableMaintains hands-on knowledge of technical operations, various software applications, computer/hardware technologies and some network technologies

Job Requirements

Graduate of Computer Science and/or Information TechnologyAt least 1-2 years of working experience in supervision of helpdesk and technical operationsIn-depth knowledge of Windows OS (macOS a plus)Advanced hardware and network troubleshooting skillsGood leadership skillsExcellent complaints handling skillsStrong sense of customer serviceSelf-motivated, detail-oriented and organizedExcellent organizational, communication and interpersonal skills.

CREATING COMMUNITIES, TRANSFORMING LIVESProperty Company of Friends, Inc., more popularly known as PRO-FRIENDS, is a property development company that started operations in February 1999. It was established by a group of dynamic individuals who espoused a common vision of creating communities and transforming lives by providing affordable, good quality homes. Most of our projects are based in Cavite and Iloilo but we are rapidly expanding to other areas such as Bacolod and Cagayan De Oro. We already have completed 17 projects, and there are 9 projects ongoing. Along with the phenomenal growth of our operations, our need for young and dynamic talents has greatly increased.Our aim in transforming lives does not only echo to our clients but also among our employees as we continuously expand and innovate within the industry of property development. At PRO-FRIENDS, we cater opportunities for career and personal development whilst fulfilling our ultimate purpose of improving society as we know it.MISSIONPRO-FRIENDS is a trusted, God-centered partner in building homes and communities that transform lives.VISIONTo be the Developer-of-Choice and industry prime mover in property development.