IT Support - Alabang

1st level Support, keep users informed about their incidents status at agreed intervalsRepresent the first stage of Incidents providing basic troubleshooting within the boundaries of the level 1 service catalogue1st level support in network troubleshooting skills including LAN, WAN and VPN Access.1st level support in Microsoft Office Suit, including Office 365Provide software administration and technical support as an on-site engineerDiagnose, troubleshoots and solve hardware and software problems.Configures basic parameter on routing and switchingMonitors on the success rate of the software and hardware deploymentManaging Avaya PABX as administratorAccess port configuration to ensure end devices will have access in respect to network connectivityMaintaining Verint call recording and submits reports.

Basic Requirements:

Bachelor's Degree of any IT or Computer courseWith 1 year relevant experience for onsite Support, Service Desk or Technical SupportExperience in a BPO company as Desktop Support/IT Support is a plus but not requiredKnowledgeable in ticketing system, troubleshooting for hardware, software and networkGood communication skills both written and verbalAmenable to work onsite for a shifting/graveyard schedule

NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure.As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.Visit us at hello.global.ntt