Onsite Support - Alabang

Monitor cases in Ticketing tool queues. Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate. Acknowledge and reach out to requester.  Look into the reported issue/approved work order and address it within agreed SLA’s.  Update Log notes in ticketing tool. Resolve ticket after selecting relevant resolution categories in ticketing tool. Incidents and work orders might involve:   Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers. Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices. Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc. Installation of end points to be done as per organization Hardening guidelines through MDT setup. Installation, Transfer and removal of business specific applications and their upgrades. 

Qualification: 

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.Strong domain knowledge and technical orientation.  Knowledge of network and server devices  

Soft Skills: 

Customer Service and Problem-Solving attitude.  Good communications skills in English and local Language. Should be able to deliver on tight timelines.

NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure.As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.Visit us at hello.global.ntt