Information Technology Group - Service Design and Improvement Analyst

Service design and improvement analyst will be functioning as business analyst/tester for relevant service management tools, and performing service review and process improvement.Responsibilities:Manage service catalogue and service designs to ensure newly designed or modified services are consistent and effective.Manage configuration management databasePerform IT service review to identify areas for improvementPerform business requirement analysis and testing support for service management tools and other relevant systems.Qualifications:Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalentAt least 3 years of experience or exposure in IT Service ManagementKnowledge and experience using service management tool/s preferably ServiceNowExperience in leading or being part of a ServiceNow implementation project/sITIL v4 and ServiceNow certification is a plus.Willing to work onsite and be assigned in Makati

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards