Lean Digital Transformation Manager (URGENT)

2022-09-23 菲律宾111
行业Admin / Human Resources职位Top Management
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-23有效期至Valid for a long time
职位申请

职位描述

Responsibilities:

·      Interact with Clients for understanding Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills 

·      Direct the identification of gaps and Transformation improvements in the various processes 

·      Develop and Execute Key Process Excellence, Automation & Digital Transformational Project Roadmaps for the aligned businesses to deliver contractual/non contractual productivity, customer experience and other P&L impacts, as agreed with the business 

·      Lead Black Belt Level – High Impact Projects – Lean Six Sigma, Automation, Transformation 

·      Coach & mentor Green Belt & Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects 

·      Provide innovative leadership driving quality performance, automation projects 

·      Ensure the use of problem solving and root cause analysis where necessary  

·      Lead Value stream Mapping and Problem Solving & Ideation Workouts with the aligned businesses 

·      Monitor & audit the deployed processes for effectiveness & efficiency 

·      Responsible for leading Process & Digital Ideation events and setting up Visual Management of dashboards & metrics 

·      Responsible for generating business impact for the clients using the CI methodologies and frameworks 

·      Be the cultural change agent, Drive robust governance with stakeholders & Risk Assessments 

·      Collaborate with various departments, offshore/onshore support personnel, and vendors to meet business needs 

·      Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization 

·      Validated ability to work efficiently in a team setting as well as independently  

Minimum qualifications

·      Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects  

·      Excellent Problem Solving & Analytical bent of mindset 

·      Green Belt Trained/Certified  

·      Good knowledge on Automation + Robotics + Other digital technologies 

·      Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs 

·      Ability to engage effectively with Senior Leadership, Customers and people from all levels of the organization – good Communication Skills 

·      Ability to work independently with a sense of urgency  

Preferred Qualifications/Skills

·      Domain SME Preferred – Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage 

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ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About Prime ManpowerPrime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup. Prime Manpower provides total recruitment solutions including permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.