Guest Customer Services Email and Chat Representative
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-28 | 有效期至 | Valid for a long time |
职位描述
Launch a stable career that offers the perks you deserve. Apply today!
Note: We welcome applications from fresh graduates and candidates who have worked in customer service roles and who are amenable to working within our client's preferred schedule.
We’re looking for Customer Service Representatives to provide proactive solutions to our client's queries via email, chat, phone, and intercom and assist property managers and owners with their online concerns.
Basic Info
Pay Range: PHP 20,000 to PHP 25,000 Employment Type: Full time Schedule: Night shift and weekendsEmployee-centric benefits
Prime Office Locations (Easy access to MRT stations, restaurants, and banks) Opportunity to work with global clients HMO coverage for you + 1 dependent upon regularizationQualifications
Traits we like: Proactive, team player, have a problem-solving mindset, act quickly, detail and customer-oriented, and adaptable to shifting schedules. Willing to work in Makati Education: BA degree Can communicate well and write in English Must be ready to learn and or upgrade English communication skills Handling inbound calls Customer service skills (Ask the right questions to arrive at the solutions) Troubleshooting skills to resolve technical issues Nice to haves: Experience in supporting a Property Management Software (PMS), Software as a Service (SaaS) campaign and handling online booking campaignsResponsibilities
Acknowledge, resolve, and record customer concerns and issues Escalate secondary level concerns if needed Monitor and update relevant data Ensure all relevant databases are correct to prevent operational delays Respond to customer enquiries via chat, phone, and email Collect payments from customers when requiredMore on Emapta
We are an Australian-owned offshore staffing company that offers flexible and close-to-home career opportunities through our 16 world-class offices.
Join Emapta, where it’s not just about work- it’s about your success and forming meaningful and professional relationships.
Please get to know us online: https://careers.emapta.com/jobs/Careers.