Onboarding Specialist (Welcome Center) | Merck Business Solutions Asia Inc.

The Welcome Center Specialist will be directly hired by Merck Business Solutions Asia Inc.

Provide a high-touch onboarding experience to our internal & external customers via several communication channels, mostly phone calls, and e-mail exchanges. This role is striving to achieve WOW (Well onboarded Workforce) for all new hires throughout the company.

Your Role:

Pro-active coordination of onboarding activities throughout the processAccountability of the end-to-end onboarding process, focusing on managing, tracking & monitoring HR- and IT-related activities and tasksContinuous Improvement management by leveraging the MilliporeSigma networkCapturing & provisioning of regular feedback to immediate supervisor and other interface partners to further improve the onboarding experience at MilliporeSigmaSupports our I9/E-Verify ProcessAct as the backup support agent or presenter for our Day One Orientation presentationPerforms operational and transactional work as that of an onboarding Specialist role but with a degree of complexityEnsure that customer expectations are addressed professionally, effectively, and efficientlyMonitors and ensures that all work instructions, procedures, and process diagrams are updated or revised in alignment with the Manager and the teamEnsures support for any technical or business validation testing, special project, or process improvement.Supports the manager in conducting an initial audit and quality review of the team’s transactional volumes on a regular timeframeCoordinates any potential concern, clarification, or process alignment with defined local counterparts in the country support as part of the MBS tiered modelEscalates potential issues or gaps to the Head of Recruitment and onboardingFunctions and performs the role of Subject Matter Expert for the delivery team assigned toRepresents the Recruitment and onboarding team in any stakeholder engagement as neededMay be assigned to drive or participate in initiatives or projects as determined by the MBS HR Manila Leadership teamSeek opportunities for continuous improvement and work on constructive feedbackDemonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfill real-time business requirementsUnderstanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information

Who You Are:

Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degreePreferably 1 to 3 years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.Direct experience working closely with internal stakeholders such as IT, recruiting, benefits and payroll.Understanding and experience in the use of HR systems and tools (i.e. MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).Adequate experience in using MS Office applications. Desired knowledge and expertise on Macros.Amenable to work in night shift schedule (8pm-5am)

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