Customer Service Representative (Financial Account) | Taguig

We are hiring for Customer Service Representative to join our Financial team. Our Customer Service Representative is an integral role in the operations of our Manila office.

The details.

Day-to-day responsibilities:

Review accounts with disputed items and exhaust recovery options to avoid taking financial lossesProcess disputed items according to the association and federal government guidelinesCorrespond with cardholders, merchants, and merchant banks as part of processing dispute casesManage prepaid card negative balances, and minimize losses by utilizing chargebacksMaintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requestsPerform other duties as assigned by Department Management.

Ideal Candidates have:

With at least1 year BPO Experience Handling Financial Account (have worked with a banking institution or program, credit/debit card disputes, financial technology, mobile banking, digital banking, etc.) is an advantageAverage English communication skillsCandidates must have a high level of analytical/critical thinking skills and keen attention to detailsMust be willing to work in BGC, Taguig CityMust be willing to work on shifting schedules

The Perks.

Life Insurance BenefitsLearning and Development OpportunitiesRetirement Benefits

What we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.