Customer Service Representative (Retail/Ecommerce) | BGC

We are hiring a Customer Service Representative to join our Ecommerce Team. Our Customer Service Representatives is an integral role in the operations of our Manila Office.

 The details. 

Managing store to store transfers and inventory queries.Assisting with online related issues such as click and collect and RAs.Organization and coordination of courier deliveries for stores and Head Office.Following up on issues and with relevant departments.Managing consumable orders andReceipting in-store orders.Assisting with processing staff orders.Receipting transfers.Assessing and processing claims made by regional management teams.Processing inventory adjustments.Inventory management of Showroom.Bookings, car park and meeting room bookings.Assist Customer service by processing online refunds as required.Other administrative tasks as required and directed from direct reports.

Ideal Candidates have

1 year of BPO/Call center experience and at least 6 months of E-Commerce/Retail accountAverage Communication skillsMust be willing to work in BGC, TaguigMust be willing to work on shifting schedules

The Perks.

Medical, Dental, Vision, and Life Insurance BenefitsPaid Time OffRetirement BenefitsLearning and Development Opportunities

What we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.