Store Manager- LOOK at Me SM Mall of Asia

JOB SUMMARY:

Our Store Manager for LOOK at Me Store is responsible for leading, supporting his store team and improving people practices and programs to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets; also responsible for the consistent compliance to Retail Operation Standards (ROS) and government regulations.

Driving the store sales performance by ensuring 100% execution and implementation of sales and customer engagement strategies for all productsMonitoring and reviewing store sales performance, identifies gaps and create action plans for underperforming categoriesAchieving shrinkage budget below tolerance level thru day to day monitoring of ROS complianceEnsuring 100% execution and implementation of sales strategies for all key products and support strategic consignment partners, to ensure achievement of sales targetsImplementing Customer Service standards and initiatives to ensure high customer satisfaction levelsHandling and reporting product queries, complaints and offering advise professionally aligned with the Brand of Service Standards (BOS) and Office of Regulatory Affairs (ORA) procedureAnalyzing current business processes, identifies gaps, recommending strategies to resolve and improve the gaps and overseeing execution of promotion and other marketing initiatives.Creating and executing action plans to ensure correction of noncompliance to ROS, basic Store Standards, Government Regulations, and other set of guidelines in the storeManaging the professional and personal development and engagement of all store team members to promote high performance

Watsons is part of the Health and Beauty Store chain of A.S Watson, the largest health, beauty, cosmetics, and perfumery retailer in the world. Today, Watsons H&B Asia is the leading health and beauty chain in the continent with successful operations in 13 markets.In 2002, A.S. Watson Group joined hands with SM Prime Holdings Inc., the Philippines' leading shopping mall developer. The partnership brought about the first Watsons stores in SM Megamall and The Podium (Ortigas). Today, Watsons operates 800+ stores in the Philippines serving more than 100,000 customers per day.Watsons strives to ensure that their customers get the best value for their money through monthly promotions, special offers, and continuous consumer marketing programs. Each Watsons store houses nothing but the best brands from top manufacturers all over the world and also carries its own competitively priced, high quality private labels and brands. With more than 1000 brands ranging from medicines, cosmetics, and fragrances to personal care items and general merchandise, Watsons Your Personal Store delivers only the best health, wellness, and beauty solutions to each and every customer.