Customer Service Representative | Email, chat, minimal calls | Shifting
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 20000-25000PHP/月 |
| 更新日期 | 2022-10-02 | 有效期至 | Valid for a long time |
职位描述
Apply for a job with career growth potential in six months!
Note: We welcome applications from candidates who finished at least two years of college and are amenable to working the night shift in our Makati City (PNB Building).
We’re looking for Customer Service Representatives to support customers who have questions regarding our client’s leading property management platform via email, chat, phone, and intercom. The successful applicant will also assist property managers and/or owners with their online concerns.
Basic Info
Start Date: October 31, 2022
Schedule: Night shift and weekends
Employee-centric benefits
Career growth opportunities at six months Prime Office Locations (Easy access to MRT stations, restaurants, and banks) Free snacks onsite HMO coverage + 1 dependent upon regularisation Employee engagement activitiesQualifications
Willing to work in Makati and adapt to our client’s scheduleSoft skills: Proactive, team player, problem-solving mindset, detail and customer-orientedEducation: At least two years in college Experience: Two years of experience (CSR, email, and chat support). A travel or Reservations Account is a plus.Great, written and oral communication skills Working knowledge: English communication skills Handling inbound calls Customer service skills (Ask the right questions to arrive at the solutions) Troubleshooting skills to resolve technical issues Nice to haves: Experience in supporting a Property Management Software (PMS), Software as a Service (SaaS) campaign and handling online booking campaignsResponsibilities
Acknowledge, resolve, and record customer concerns and issues Escalate secondary level concerns if needed Monitor and update relevant data Ensure all relevant databases are correct to prevent operational delays Respond to customer enquiries via chat, phone, and email Collect payments from customers when requiredWhat is Emapta?
We are an Australian-owned offshore staffing company that offers flexible and close-to-home career opportunities through our 16 world-class offices.
Join Emapta, where it’s not just about work- it's about your success and forming meaningful and professional relationships.
Know more: https://careers.emapta.com/jobs/Careers
Our recruitment process
Initial Interviewonline Exam (English Comprehension, E-mail Writing, Account-related test)Client InterviewJob Offer/Contract Signing