Local Service Delivery Manager w/ 50K Signing Bonus & w/ 15K Relocation Package for those outside DA

Proficiency in English C2 in the European Language frameworkBachelor’s Degree in any course or field.Minimum 2 years of managing end-to-end multi-account global operations in a global BPO company (either CX or CM)Minimum 2 global BPO companies in the employment historyShould have advanced knowledge in the BPO industryShould have Strategic planning skills, Financial Management skills & Commercial Management skills.Proficiency in Operations Management: performance management, quality, training, WFM, operations forecasting, and reportingSecures delivery of Conectys business results, targets, and KPIs in the managed site;Secures implementation of Conectys policies, processes, procedures, and strategic/tactical / action plans in the Delivery SiteSupports business forecasting and reporting for the managed site;Liaises with peers in other departments and operations teams to support Conectys Strategic PlanningManages the site’s team performance and resources;Represents Conectys in front of clients, prospects, and governmental bodies in relation to Conectys operations in the managed site.

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.