Seasonal Nonvoice Customer Service Representative (w/ Signing Bonus)

Job Description:

The job holder has the responsibility to assist and advise the customers in response to inquiries about products and services specific to each project assigned; to provide assistance and guidance on how to use the products and services, to answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering an accurate solution by following predefined workflows on how to handle issues specific to each communication channel; has the responsibility to update the database with all the details about each customer interaction and the most frequent answers or situations encountered.

Qualifications:

Good to excellent spoken and written English skillsMinimum of 1 year experience as Technical Support in a BPO or Shared Services settingTechnical Support (non-BPO) but must be knowledgeable in Web-based Integration / E-Commerce Website support (if no BPO experience)Willing to work onsite (Iloilo City)

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.