Customer Contact Center - Team Leader

The Customer Contact Center Team Leader will oversee the bank's Customer Service Officers, who respond to client inquiries and concerns over the phone.The responsibilities we will trust you with:Work closely with the team, motivating and coaching themKeeping up to date with business development and new product linesReporting to the Customer Service ManagerManage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team membersUse company methodology, team input and own initiative to ensure attendance and retention targets are achievedSupport the Head of Sales to deliver business targets and objectives and create a performance orientated cultureThe qualifications you should have:Graduate of any four or five-year course / Bachelor's Degree HolderMinimum of 2 - 3 years’ experience within a contact centre environment as a Team LeaderCoaching and communication skillsYou must be willing to work onsite in our BDO Corporate Center (SM North EDSA)

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards