Apply now as Customer Service Representative and earn more incentives + spiffs! 22K starting pay

CUSTOMER SERVICE REPRESENTATIVEYour job is to be the front line of support for our authors by providing helpful information and answering questions or concerns. You may serve as a customer service agent who addresses and solves problems that may occur during or after a book publication process. At the same time, you may also serve as a production coordinator who oversees progress of ongoing projects while becoming an author’s point of contact between designers and other service fulfilment groups.A day in the life of a customer service representative includes . . .Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questionsCommunicating with authors via telephone, email, and/or postal mail regarding the status of the book production processAnswering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standardsSolving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission filesSaving necessary author and book information into the database, including an author’s contact information, service selections, and special instructionsPromoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.Establishing and maintaining a highly professional and courteous client interaction environmentThis job is perfect for you if you have . . .A keen eye for detail and strong organizational, time management, and problem solving skillsThe ability to break down complicated process steps into information an author can easily understandExcellent verbal and written English communication skillsA pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environmentTolerance for low physical mobility, i.e., sitting at a desk for extended periodsSufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone padEntry level to 1- to 2- years’ experience in customer serviceA bachelor’s degree (preferred) or associate degree with relevant experience (may be accepted for consideration)Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)Premium WordPress Themes DownloadDownload WordPress ThemesDownload Nulled WordPress ThemesDownload Premium WordPress Themes Freefree download udemy paid coursedownload coolpad firmwareDownload WordPress Themes Freeonline free course

Author Solutions is a leader in supported self-publishing. Through strategic alliances with leading trade publishers, Author Solutions makes it possible to efficiently develop new literary talent and provide authors with platforms to bring their books to readers everywhere. Headquartered in Bloomington, Indiana, we provide the technology and services that make publishing easy, affordable, and available to anyone—both anywhere and any time.