Digital Campaign Coordinator | Permanent WFH

Account Coordinator

PERMANENT WFH | Day Shift

EMAPTA is looking for an experienced Account Coordinator to handle all client inquiries, concerns, and internal ad operations management in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates, reporting, and day-to-day business management.

Reporting into Snr. Performance Manager, to be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

about our client-partner: Alley Group, a multi-award-winning digital marketing agency with operations in Australia , the USA, and the Philippines, is growing fast and looking for a passionate, high-performing Paid Search Specialist to lead the acceleration and growth of our business and clients.

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

• Strong attention to detail

• Excellent communication skills

• You can clearly articulate your ideas and suggestions

• A strong team player who can collaborate effectively with different stakeholders

• Ability to meet deadlines

• Has excellent work ethic

Your responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional service

• Creating a positive onboarding experience for new clients

• Regularly interacting with clients through email communications, or face-to-face meetings (Zoom)

• Identifying ways to overcome clients' challenges and delivering client excellence

• Maintaining an accurate record of all existing and new projects

• Responding to client inquiries in a timely and professional manner

• Ensuring that the correct terms are entered into the client database to prevent avoidable billing issues

Your qualifications:

• At least 2 years of digital marketing experience (handling campaigns up to reporting)

• Bachelor's degree in business administration or an industry-related field

• Proven experience working as a client servicing executive

• Proficiency in Microsoft Excel

• Working knowledge of project tools

• Exposure on Monday.Com is highly preferable

• The ability to work efficiently under pressure

• Excellent organizational and time management skills

• Strong analytical and problem-solving skills

• Effective communication skills

• Exceptional customer service skills