Chat Support Rep | Hybrid + Fixed Dayshift

2022-10-22 菲律宾166
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区Metro Manila (NCR)Pasig工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Junior High School 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-10-22有效期至Valid for a long time
职位申请

职位描述

Acquire BPO is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally.

Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price. 

DUTIES AND RESPONSIBILITIES

• Day to day administration of the Get Quotes system

• Reading jobs to ensure pertinent information are fulfilled

• Liaising directly with consumers as required to refine job requests if necessary

• Assigning jobs to relevant categories

• Inviting relevant tradies to quote on job requests

• Liaising with trades professionals as required

• Monitoring the system to ensure jobs are being attended to

• Updating the system with relevant notes

• Act as the intermediary between consumers and trades professionals to resolve consumer requests and questions related to their job

• Respond to chat

• Ensuring all appropriate measures are taken for the consumers

• Meeting service level requirements

MINIMUM REQUIREMENTS

• Minimum two years of BPO experience

• Minimum two years of experience in customer service

• Minimum one year of experience in backend admin processing

• Excellent comprehension and written English skills

• Excellent customer service skills

• Working knowledge of CRM, ideally Salesforce.com 

• Strong attention to detail

• Takes initiative

• Quick learner

• Resilient under pressure

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.  

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公司介绍

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Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.