Account Management – Work in partnership with the business to provide specialist coaching, support and influence that enable business to effectively deliver their people plans. This role plays an integral part in success assigned departments by developing effective working relationships, influencing and challenging the management team, and the development and delivery of their people plans in support of the achievement of the business area and HR strategies.
Provide support in the areas of Performance Management, Employee Engagement, Employee Development, Employee Relations and Discipline by communicating with agents and associates in the business units assigned.Build and maintain effective stakeholder relatio
nships through proactive business programs and problem resolution.
Talent Engagement and Retention - Responsible for setting an employee friendly environment, which builds a good platform for reaching the goals and where employees feel their personal contribution to the results of the organization.
Promote harmo
nious relationships, camaraderie and cooperation within the Company by organizing activities and events that support and enhance employee morale.Coordinate the production managers in taking care of the movement of employees, promotion, layoff, transfer, resignation, etc.Co
nduct exit interviews, employee surveys and focus group discussio
nsCoordinates Employee Engagement activities.
Employee Relations & Discipline - Work in partnership with the business to manage employee by building management responsibility and capability for managing ER issues and improve the effectiveness of consultation.
Co
nduct administrative investigations of violations of Code of Co
nduct and Good Behavior for staff and management team membersCo
nduct employee relations concerns, including but not limited to counseling and disciplineDetermine type of disciplinary actions that will be imposed on certain offenses ba
sed on the Company handbookDraft Notices to Explain, Notices of Co
nference and Notices of Decisio
nWrite email correspo
ndence to relevant persons in the department the employee under investigation belo
ngs to regarding Notices to Explain, Notices of * Co
nference and Notices of Decision to asking for their recommendation on the penalty to be meted outDraft Notices of Preventive Suspension
Policy Cascade and Compliance
Respo
nsible for the overall compliance of the HR solutions and HR Procedures applied at the business assigned.Help identify gaps in existing HR policies and co
ntribute to the development of new HR policies and procedures.Organize orientation/briefings for Supervisors and Managers regarding new policies and procedures
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.