Infrastructure Operations Manager

2022-10-31 菲律宾377
行业Computer / Information Technology职位IT-Network / Sys / DB Admin
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-10-31有效期至Valid for a long time
职位申请

职位描述

The Infrastructure Operations Manager reports to the Infrastructure Operations Management Lead under the Infrastructure Operation Department of the ITS Division. Manages overall operations of infrastructure services within their area and is responsible for the effective and successful management of infrastructure operational processes, service offerings and metrics as established and set for the Infrastructure Operations department. The infrastructure operations manager will ensure efficient operations. Serve as the Infrastructure Operations department representative on governance and operational issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, operational processes, enhanced management reporting, and look for opportunities to enable capabilities. 

Roles and Responsibilities 

● Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends 

● Monitor and manage (measure) the IT service management deliverables 

● Work closely with Infrastructure Operations leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation. 

● Ensuring Disaster Recovery and Business Continuity Planning are practiced in their assigned areas 

● Communicate all operating policies and/or issues at department meetings 

● Building internal and external stakeholder relationships to understand the business and their operational requirements 

● Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints 

● Supporting initiatives involving infrastructure functions and solutions 

● Ensure the team follows best practices and maintain service level agreements. 

● Reporting on Infrastructure operations service metrics and KPIs 

● Monitoring performance of the function 

● Develop continuous improvement plans

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公司介绍

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Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.