Service Fulfillment Officer - Consumer Banking Group

Job SummaryThe Service Fulfillment Officer is primarily assigned to handle online Banking related cases to help ensure client’s are able to get the best experience when using BDO’s digital platforms.Duties and Responsibilities :He/she will review and analyze client cases received from different channels requiring timely fulfillment and resolution. He/she may have to service inbound calls or conduct outbound calls to internal and external clients in order to facilitate urgent processing of service requests.He / She shall accurately process account maintenance requests following the bank’s standard operating procedures thereby ensuring customer satisfaction without compromising quality standards.He / she is also expected to perform proactively by employing online banking services that meets bank standards and exceeds customer expectations. Qualfications :Must be a Bachelor's Degree holderAt least 2 years of working experience in a customer service and financial oriented company/industryExperience in online banking, digital platforms, debit cards and credit cards is an advantageAmenable to work on site and be assigned in Ortigas.

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards