Social Media (B2B) - Customer Service Ambassador

#BeMore 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at with TDCX, an award-winning and fast-growing BPO. 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 

Top reasons to with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support to the client's B2B customers.Support advertising customers and deliver consultative support.Perform data analysis to improve customer's advertising experience and ensure higher ROI.Gather client and partner feedback to enhance ad products and overall customer experience.

Who are we looking for?

Completed 2 years in college.Must have at least 2.5 years cumulative omnichannel experience (voice, email, chat, and tech)At least 6 months of B2B experience is requiredCan support multiple concurrencies (email, phone, and chat)Strong verbal and written English communication skillsAmenable to work in rotating shifts (morning, mid, & night shifts)Can in Ortigas Center, Pasig City

How to Apply?

Online. Send your application through Jobstreet and attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712