Implementation Consultant | Day 1 HMO | Hybrid Setup

The intelligent platform for your shift-based workforce.

Almost every shift has its no-shows, late arrivals, and special requests, but you’ve also got to stay up to date with the big shifts in how people work – everything from new employee expectations to new technologies, new regulations and more. Our client brings a whole new approach to managing teams by simplifying the process, giving complete visibility and allowing their client to stay ahead of the curve. That’s why thousands of businesses of all sizes – from hotels to hospitals, resources to recreation, stadiums to shops and more - use our client's services to get ready for the next shift.

about the role

The Customer Delivery Consultant is the primary resource for the delivery of the Humanforce & Timetarget software implementations. 

The Customer Delivery Consultant works with our Project Managers and wider team. Their role is to guide customers through implementations as well engage with existing customer to ensure they are utilizing the system for optimal Customer Success.

This involves, but is not limited to, running requirements workshops, documenting, and interpreting customer requirements, running relevant testing as required, devises, and delivers training sessions, and provide ongoing consulting services to Humanforce’s new and existing customers across AU and NZ. It may also involve customers from our multi-national customer base.

Our customers vary in size from 100 to 10,000 employees and are across multiple industries. Examples include hospitality, leisure, retail, stadiums, construction, and transport, to name a few.

Engage with customers to scope, configure, implement, and test the Humanforce system.Supporting customers from project kick off through to post go-live support. Run requirement gathering workshops – both in person and remotely.Assist customers with software configuration to ensure best practice and to meet changing customer’s needs. Scoping, devising, and delivering new customer, new user, and refresher module training in the Humanforce & Timetarget software – both in person and remotely. Liaise with other parties, e.g. external IT and payroll providers, as required to ensure a successful and timely implementation.Engaging with the Humanforce sales team, project managers, and support for larger and more complex customers – both in person and remotely.Clearly and effectively communicate with customers and manage their expectationsIdentifying potential training and consulting opportunities with customers.Be a Subject Matter Expert to assist external new, existing customers as well prospects.Mentoring and guiding new consultants.Developing and reviewing process utilised to configure and collect requirements for the Humanforce product range.Other project work as assigned.

Candidate profile

Bachelor’s degree in relevant field, Technical Qualification, or Relevant Experience would be highly regarded.Knowledge of Time and Attendance, Rostering, Awards, and Payroll.Experience with Payroll, HR software (Time and Attendance) or Point of Sale software would be an advantage but not essential.Experience delivering training via multiple methods; Classroom, Online, and Pre-Recorded (technical or software applications).Minimum of 2 years’ experience in Workforce Management Consulting or professional services environment.Experience with application support and/or software implementation.Experience with Business Analysis & Business Process Mapping.Excellent written and verbal communication skills.Strong written and communication skills, to be able to manage both internal and external communications.Experience with the Timetarget or Humanforce software would be advantageous.2 years end-to-end/Full-cycle implementation experience.Hybrid work arrangement (3 days office and 2 days home)High levels of learning agility.The ability to work autonomously and have a high level of professionalismTechnical experience with WFM, Payroll or CRM software.Exposure to software project management principles / methodologies.Intermediate MS SQL would be highly regarded.MS OfficeCRM & Project Management ToolsStrong stakeholder management skillsTeam PlayerCustomer Orientation

A genuine career opportunity with great benefits awaits!

Above average industry standard compensation packageHMO coverage including 1 dependent upon hire20 Leave credits per year consumed at your discretion with up to 5 days commutable to cashExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activities