Customer Service Specialist - Luxury Lifestyle Brand (Project Based) Get 10K New Hire Incentive!

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to clients.Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for?

Completed 2 years in college.With at least 6 months of customer service and chat/email experience.Fixed term.Strong verbal and written English communication skills.Positive, self-motivated and energetic.Amenable to work in rotating shifts (morning, mid, & night shifts).Temporary Work From Home.

How to Apply?

Online. Send your application through Jobstreet and attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712

*Terms and Conditions apply