Seller Support Specialist - Marketplace

Who are Catch?

Back in 2006, Catch set out to shake up AU's online retail landscape. We’ve come a long way since!

We are one of the country’s top eCommerce players, with a proven track record of growth and an award-winning digital platform. Behind the scenes, we’re a world-class team of creatives, strategists, developers, and innovators, and we’re on the hunt for like-minded people to jump on board.

We don’t play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.

Key Responsibilities

Responsible for responding to seller support cases and adhering to set targets. Additionally, the Seller Support Specialist may assist the Seller Support Team Leader with troubleshooting and ad-hoc tasks.

Responding to the Marketplace Sellers’ commercial and technical concerns, this involves (but is not limited to):

Responsible for responding to seller support cases and adhering to set targets.Responding to Catch sellers quickly and effectively, whilst aiming to provide effective solutions and increase seller’s self-efficiencyLiaise with other departments such as Customer Service, Payments, Sales and Marketing teams as required to resolve Seller’s issues and questionsDemonstrate excellent time-management skills while using departmental resources, policies and proceduresProvide a prompt and efficient service to Sellers and including the appropriate escalation of Seller’s issuesMaintain a high level of discretion and reliability as to all issues faced by Sellers related to account managementAssist the Seller Support Team Leader with troubleshooting and ad-hoc tasks Propose initiatives for process improvementsEscalate questions or challenges to Team LeadExcellent in English (verbal and written)