Fraud Officer - Consumer Banking Group

Job Summary:The position is primarily responsible for monitoring and reviewing transaction alerts from fraud tool for early detection of possible fraud transactions.  The position is also responsible in analyzing data and trends to prevent/minimize exposure to fraud losses by achieving or exceeding fraud detection targets, service levels and TAT while maintaining good customer service.Duties and Responsibilties :Verifies possible fraud transactions via review of transaction logs, call out to bank customer/s and via email and/or fax to BDO branches, Call Center and other internal departments. Ensures that detection of fraud transactions, call-outs to account holders, blocking of accounts are done within the prescribed time-frame.Immediately attend to the inputs and processes the referrals from external and/or other internal sources for detection of possible fraud accounts. Among others, external parties may be merchant partners, vendors, Bancnet, Visa, MasterCard; internal parties may be BBG, CCC, SID and the Business Units.Provides weekly reports on productivity, fraud analysis and trends to CBG Fraud Management.Qualifications :Must be a Bachelor's Degree holderMinimum of 2years experience in the credit card operations or risk management.Amenable with working on site and shifting scheduleWilling to be assigned in Ortigas / SM North / Pasay

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards