Customer Management Assistant Manager

JOB DEscriptION

Provide assistance to Customer Management Manager in managing the overall functions of customer service in dealing with customer concerns, providing effective communications and act as a liaison between customers, operations, sales and other departments to ensure efficient service levels are delivered and issues and solutions are properly communicated.

Review shipped volume and manage the overall shipping volume forecast. Review actual customer volumes versus awarded volumes (including pricing) and adherence to carrier guidelines.Ensure compliance check against corporate, legal guidelines and destination country SOP are executed.Ensure smooth cross-functional communication and collaboration.Ensure all team members are properly trained and adhere to all internal / external processes.Ensure team meets or exceeds all expected KPIs assigned to their function.Monitor Customers overall credit line usage to minimize DB Schenker's financial risks.Ensure new customers are onboarded properly following company guidelines.Responsible for continuous improvement (digitalization) and the implementation of global processes.

SKILLS REQUIRED

Ability to lead and manage teamsAbility to manage a P+LAbility to multi-taskEffective communication skills and professional communication etiquettePerform well under pressureDecision-making and problem-solving skillsAbility to prioritize and manage timeAttention to detail and accuracyOrganizational skillsMust work well within a teamAbility to implement new business solutionsFamiliar with continuous improvement methodologyAbility to lead customer process reviews and QBR's

EXPERIENCE AND QUALIFICATIONS

Degree/ Diploma in Customs Administration or any business course  3-5 years of relevant experience from freight and logistics industry  Self motivated, ambitious, result/target oriented, sound industry knowledge

The Integrated Logistics Company.DB Schenker stands for the transportation and logistics activities of Deutsche Bahn.DB Schenker is one of the world’s leading providers of integrated logistics services. We provide support to trade and industry in the global exchange of goods- in land operations, in worldwide air and ocean freight, and in all associated logistics services.