Email & Chat Representative I Reservations I Makati City

EMAPTA is looking for Email and Chat Representatives to become a part of their awesome team in Makati.

They are Property Management SaaS-based company in the travel industry which takes short-term and vacation rental businesses to a unified and more efficient platform to work from. If you are committed to working and growing the business, then you are what we need. They offer a dynamic friendly start-up environment with a young, fun, and smart group of people.

As an Email and Chat Representative, you will be responsible for providing timely responses to customer concerns. You shall assist Property Managers and/or Owners who rent their properties online.

ROLES AND RESPONSIBILITY:

• Communicating efficiently and effectively with customers via Email and Chat; also take in calls if needed

• Answering general inquiries

• Providing basic troubleshooting

• Resolving complaints or customers regarding their reservations

• Encouraging customers to upgrade their services.

QUALIFICATIONS:

• A Bachelor’s Degree or have at least finished 2nd Year College or have finished a 2-year Technical / Vocational course

• At least 2 years of solid experience in being an Email and Chat Support Representative or CSR Voice

• Experience with a Travel or Reservations Account

• Excellent verbal and written English communication skills

• Passion in communicating with customers all day, every day

• The desire to turn an unhappy customer into an advocate

• Previous experience in problem solving or troubleshooting

• Willing to take in calls from time to time

• High attention to detail

• The eagerness and the will to learn and improve upon your own skills

• Must be willing to work onsite

ADVANTAGE IF YOU HAVE THE FOLLOWING:

• Experience in supporting a Property Management Software (PMS)

• Experience in supporting Software as a Service (SaaS) campaign

• Experience in supporting an online booking and reservations campaign

• Experience in working for an airline, car rental, and hotel campaign

A GENUINE CAREER OPPORTUNITY WITH GREAT BENEFITS AWAITS!

• Full system training, as well as ongoing support will be provided

• 5-day Work Week

• Shifting Schedules

• Prime location in Makati and access to top-of-the-line facilities and technologies

• HMO coverage including 1 dependent or Mutual Fund Benefit upon regularization

• Leave credits per year consumed at your discretion

• Exposure to world-class, high-level management from foreign direct superiors

• Employee engagement activities

Work Location: PNB Makati Building, 6754 Ayala Avenue Makati City 1226