Customer Care Analyst

As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek’ s work environment is challenging, innovative, and fun.

Qualifications :

At least 2+ years customer service or software support experience in a BPO or Shared Service OrganizationCandidate must possess at least a Bachelor’s Degree in Accounting or related field, with minimum 2 years accounting experienceSuccessful history working in a team environmentMust possess excellent rapport, written and verbal English communicationMust have strong analytical and problem-solving skills and able to multitask in a fast-paced environmentMust have the ability to work independently and be self-motivatedMust be proficient in Microsoft Office applicationsMust be willing to work permanent night shift in the Makati office

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. Join our growing team, and embark on a great career today. Please visit our website www.deltek.com for more job openings.Twitter: https://twitter.com/HappyAtDeltekInstagram: https://www.instagram.com/HappyAtDeltek