BPO Data Analyst/ Statistician with 14th month pay, HMO + depndents

Qualifications:With Basic Competency Level in ff.:•        Communication Skills (Spoken)•        Communication Skills (Written)•        Customer Service Orientation Essential Qualifications:  BPO experience is an advantage Must be willing to work in shifting schedules  Graduate in any Bachelor's/College Degree in Statistics or equivalent is preferredHas strong Statistical Analysis Background Required language(s): Written & Verbal English  1-4 years of experience in analytics is preferred Essential Skills ·    Knowledge & Experience in using Minitab & MS Office. Knowledge in handling statistical/ visualization/ scripting platform is preferred·    Analytical and problem solving skills·    Excellent customer service skills·    Present data and articulate self well·    Consistently demonstrate sound judgment·    Mentor and develop reports·    Rapidly get to the root cause of issues·    Design appropriate analysis support the team to implement analysisReports to:·        Supervisor/ Associate Manager/ Manager Key Responsibilities:(Transform structured big chunk of data into deeper wealth of actionable business insights through agile partnership with SMEs and operations)•    Ensure that project scope, objective and hypotheses are clear during project kickoff•    Plan data collection methods for specific projects, and determine the types of data needed•    Partner with BE and operations SPOCS in collecting data requirements•    Follow proper escalation if data is delayed and set proper expectation to all the project members in terms of timelines.•    Process large amounts of data for descriptive analytics, statistical modeling, and graphic analysis using any tools available (Excel, Minitab, R, python, etc).•    Prepare data for processing by organizing information, checking for any inaccuracies, and adjusting and weighting the raw data•    Report results of statistical analysis, including information in the form of graphs, charts, and tables.•    Provide practical resolution using scientific method and good visualization that answers objective and hypotheses (develop an understanding of fields to which statistical methods are to be applied in order to determine whether methods and results are appropriate).

HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower.Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing:HGS BridgetowneRecruitment Hub:Ground floor, Bridgetowne Giga Tower, 80 E. Rodriguez Jr. Avenue, Brgy. Ugong Norte, Quezon CityCorporate Office:18th Floor, Bridgetowne Zeta Tower, E. Rodriguez Jr Ave, Brgy Ugong Norte, Quezon CityHGS AlabangGround Floor Filinvest One, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 PhilippinesHGS Iloilo2nd Floor Ayala Techno Hub, Boardwalk Avenue, Smallville Business Center, Mandurriao, Iloilo City, 5000 PhilippinesRecruitment Hotline: (02) 434-5123Facebook: HGSjobsWebsite: www.hgsph.com