Alabang Call Center Agent (TSR/CSR) | HGS - Electronics Account | Earn up to 19k Salary + HMO on Day
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Muntinlupa | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Junior High School | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 17000-19000PHP/月 |
| 更新日期 | 2022-09-26 | 有效期至 | Valid for a long time |
职位描述
HGS Offers:
• Competitive Salary Package
• Paid leaves
• Rice Allowance
• Medical and Life Insurance
• 13th & 14th Month Pay
Minimum Qualifications:
• Accepting Senior High School or High School graduates with at least 1-year call center experience
• Must have at least a troubleshooting knowledge or experience
• Good to excellent verbal and written communication skills
• Ability to work in a non-scripted environment
• Proficient in MS Office and Internet browsing
• Amenable to work in shifting schedule, weekends and holidays
• Willing to work in the Alabang site
Position Summary:
• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries, and complaints.
Role Responsibilities:
• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.
HGS office:
Ground Floor Filinvest One, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 Philippines
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