Hub Team Leader - Meycauayan

Hub Team Leader supports/mirrors the Supervisor responsibility for ensuring the highest quality of the work and maximixing productivity of the Hub Admins. Role scope includes (but not limited) the following:Assist the Supervisor in ensuring effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loadsAssist the Supervisor in ensuring VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirementsAssist the Supervisor in facilitating and ensuring the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPIAssist the Supervisor in monitoring the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locationsAssist the Supervisor in recalling Couriers who has outbounded from Hub, for assignment of parcels found to be invalid exceptionsAssist the Supervisor in facilitating and monitoring the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete dailyAssist the Supervisor in facilitating and monitoring the effective implementation of reattempt follow up activity and updatesAssist the Supervisor in managing the failed delivery storage locations and FIFO implementation for re-attempt parcels dailyAssist the Supervisor in facilitating and monitoring the Runsheet creation and handover of physical parcels are recorded accurately and completeFor the Return process, assist the Supervisor in facilitating and monitoring the return process to ensure all cancelled parcels are recorded in LMS accurately and processed timelyAssist the Supervisor in facilitating and monitoring the Validation of failed delivery parcels returned by Courier and Runsheet Check-In process is performed accurately and completelyRequirements:At least 3-5 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantageAbility to work early morning shiftsAbility to analyze data and provide insights from dataCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal and communication skillsDegree in Business Administration, Logistics or relevant fields

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).