Customer Support Representative - Application Support
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Taguig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-26 | 有效期至 | Valid for a long time |
职位描述
Business Application Support (Chat Support)
Email support (No phone call) for online customer login related issues and resolve them by using internal system within agreed SLA
Login enquiry, restore/remove/reset credentialsRegistration o Company account admin supportsBilling online enquiryOther .com login related mattersShipping AdministrationShipping ScreenLearn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed
Qualifications:
Must be graduate of any Vocational / Bachelor's Degree courseMust have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat SupportGood communication skillsMust be willing to work in BGCOpen for Project based employment contract good for 1yr RENEWABLEOpen to work on a shifting schedule公司介绍
更多Established in 1982, Phil-Data Business Systems, Inc. has been known as a leading innovative force in the I.T. industry. With more than 30 years in the business, Phil-Data is one of the most trusted IT company in the Philippines and even the choice of the most demanding IT corporate users in the country. To date, it has forged partnership with reputable companies like DELL, HP, MICROSOFT and CISCO. Phil-Data Business Systems, Inc. is a Dell Authorized Direct Distributor and Authorized Service Provider; HP Authorized Corporate Resser, Premiere Business Partner and Authorized Systems Service Provider; Microsoft Large Account Reseller (LAR) and a Microsoft Gold Certified Partner and Cisco Systems Integrator, Network Academy Program Fullfillment Partner. Our products are globally recognized for its world-class quality. With highly acclaimed brands such as DELL, HP, MICROSOFT and CISCO together with APC, AVAYA, D-LINK, EPSON, FORTINET, IBM Lotus Notes, IMATION, OKI, SYMANTEC and VERITAS. Supported by highly qualified technical people, Phil-Data Business Systems, Inc. boasts of a team of certified engineers for Microsoft, HP, Dell and Cisco. As part of our growth effort, the company is looking for an excellence-driven individual to fill up the following vacancy: