Client Engagement Officer
| 行业 | Accounting / Finance | 职位 | General / Cost Accounting |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | National Capital Region (NCR)City of Makati | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-23 | 有效期至 | Valid for a long time |
职位描述
The Role
As a Client Engagement Officer, you are responsible to engage Business Banking clients through voice and digital channels to drive product sales, deliver portfolio actions or comply with internal requirements.
How you'll contribute
Drive Sales – Proactive outbound calling to existing customers to introduce and promote full Business Banking product and service suite. Depending on the product, sales may be directly closed by the job holder or referred to the on-location sales team to closeCustomer Engagement – Ensure periodic contact with Business Banking clients to build relationships, verify contact details, gather market intelligence and create sales opportunities. Perform welcome calls or new product confirmation calls.Market Intelligence – Gather market trends or client insights (e.g. wallet sizing) in the course of conducting outbound calls. This will aid in needs or risk identification.Service Excellence – In the event customer engagement led to the identification of a service issue, raise the relevant incident ticket for a resolution, and where possible, monitor till closure.As part of Business Banking’s regular campaign, initiate service calls to reactivate existing or win-back past clientsResponsible for generating sales from digital and voice channels.What we’re looking for
Bachelor's Degree in any related course.With 1-4 years experience in Field Sales, Telesales, Banking OperationsPreferably with experience in Consumer Finance ( Auto, Cards, Mortgage, and Small Business Loans)Working knowledge of banking and financial products, especially loans, is an advantage公司介绍
更多About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them to feel valued and empowered.Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.