Tele Collections Officer - BDO Network Bank - CDO Cogon

Job Mandate:Primarily responsible for curing accounts, focusing on accounts DPD 1 to 90, via calling to maintain loan portfolio delinquency level at minimum and acceptable levelDuties and Responsibilities:1. Cure past due accounts primarily through calling    • Call clients to follow-up payments    • Secure promise to pay    • Negotiate and offer payment programs based on client’s financial situation2. Support FCOs (field collection officers) and collection agencies    • Conduct initial call outs to support FCOs    • Provide relevant client information and payment information    • Facilitate payment programs/ arrangement3. Report, update, monitor past due accounts    • Submit/ encode collections status/ information required    • Update borrower contact details and other relevant information in the system    • Monitor past due balances and take necessary actions4. Others    • Resolve collections-related customer complaints in a timely manner    • Perform other tasks that may be assigned by supervisorMinimum Qualification RequirementsCollege graduateAt least 1 year of experience in collections, preferably consumer loans or call centerComputer proficiency especially Microsoft OfficeGood oral and written communication skillsMath skills (calculate payment)Fluent in Bisaya, Tagalog or English

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards