Insurance Collections Associate

The Role

As an Insurance Collections Associate, you will be responsible for managing and handling after-sales concerns to attend to customer's needs and you will cope with various support functions like request handling, monitoring of insurance payment and collection, to maintain good customer relationships by providing excellent service that will lead to customer loyalty.

How you'll contribute

Handles proactive debiting of insurance premiums for consumer lending accounts (Home, SBL, and Auto Loan).Conducts collections call out to clients with due and overdue insurance premiums and use all available collection tools to increase collection rate.Provides support and assistance to other units of the bank in addressing complaints by giving the required information or data necessary to resolve complaints filed by the customer.

What we’re looking for

Bachelor's Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking.With 2 years of experience in CollectionsKnowledge of various consumer lending products and basic customer service.Good quantitative and analytical skills. Experienced in customer service.Ability to communicate effectively, whether written or oral.Effective in time management.Proactive and result-driven.

About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them to feel valued and empowered.Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.