Operations Lead / Assistant Manager (Healthcare)

Responsibilities:

Manage day-to-day operations including service level management of queues, productivity of team members and the quality of serviceBuild reports on key performance and share actionable insights for continuous improvement, collating feedback from team membersEffectively communicate to all external client stakeholders on a regular basis.Responsible for preparing and presenting business reviews to the client on a weekly, monthly, quarterly and adhoc basisCoordinate with Client Director and onshore Account Manager for high-risk situations to provide best solution

Requirements:

Bachelor's/College Degree5 years and up experience in Revenue Cycle Management Operations, Call Center Management and Vendor ManagementExcellent goal tracking and report writingExcellent communication and leadership skillsPreferably can start ASAPWilling to work onsite and WFH

At the nexus of business strategy, design and digital engineering, UST unlocks business value through meaningful and sustainable change. Born digital in 1999, UST began as a California based tech start-up with only 14 employees. Fast forward to 2022, we are one of the largest privately held digital consultancy firms globally, operating in 25 countries with well over USD 1 billion revenue. We thrive on helping organisations make data driven decisions - to select the right products and technology to innovate and re-imagine their business models - and to design, build and scale meaningful customer experiences. Let’s build for boundless impact.